FAQs

Welcome to our FAQ page. Here you’ll find answers to some of our most commonly asked questions. If you don’t see your question here, please feel free to reach out—we’re always happy to help.

 

What is your return policy?

At House of MyNia, we take great care in ensuring the health and quality of all live plants and animals we provide. Due to the delicate and perishable nature of these items, all sales are final, and we do not offer refunds or returns once an order has been completed.

However, we understand that issues can occasionally occur during transit. We will only accept returns or offer replacements/refunds if your order arrives damaged or deceased.

To be eligible for a claim:

  • You must record a clear, continuous unboxing video of your order.
  • For live animlas, the video must be taken within 1 hours of delivery. For all others, the video must be taken within 4 hours of delivery confirmation.
  • The video must show the sealed package being opened, along with the condition of the contents.

Claims submitted without proper video documentation or outside of the 4-hour window will not be accepted.

If your order meets these requirements, please contact us within 4 hours of receiving the shipment by replying to your order email and attaching the video you took. Please make sure you check your junk/spam inbox should you not find your original order email. Alternatively, you can send us a message with your order # through our "Contact Us" page so that we can assist you. Be prepared to send us the video that you took.

Processing times for any refunds given can take up to 7 business days depending on your original payment method. For replacements, processing time can take up to 10 days and will be weather permitting as well. Please see the next section about our shipping process and times for more information. We appreciate your understanding and support as we work to ensure the highest standard of care for all our living products.

 

—When do you ship?

At House of MyNia, the health and safety of our plants and animals is our top priority. To ensure all live arrivals remain in optimal condition, we follow strict shipping guidelines.

Shipping Days
We only ship Monday through Wednesday to prevent delays or extended transit times over the weekend. We typically need 3-4 days to process orders. Any live plant or animal orders that are processed within our Monday through Wednesday shipping timeframes will be shipped that Monday through Wednesday. Otherwise, processing will be delayed and they will be shipped the following week from Monday to Wednesday. Sometimes, holidays may affect this policy. All live animal shipments will be shipped to a FedEx or UPS hub for pickup. Live plants can be shipped to a residence. We also only ship live plants and animals when weather permits-typically when temperatures are between 40°F to 89°F. We will only ship live animlas to residential addresses on a case by case basis when weather permits-typically temperatures must be between 70°F to 75°F at our local hub, your local hub, and our residential address. These requests must be submitted to us directly using our "Contact Us" form for consideration. 

Live Animal Shipping Options
All live animals are shipped overnight only. This ensures the shortest possible transit time and minimizes stress, protecting the health and well-being of the animal.

Live Plant Shipping Options
For live plants, we only offer overnight or 2–3 day shipping options only. These methods are required to maintain plant health during transit. Slower shipping methods are not available for live plants due to the risk of damage or decline.

Non-Perishable Item Shipping Options
For all non-living products, customers may choose their preferred shipping method at checkout from the options provided, as these items are not affected by extended transit times.

We appreciate your understanding as these policies are in place to ensure every plant and animal arrives healthy, safe, and ready to thrive.

 

—Do you offer a military discount?

As a veteran owned business, we proudly offer a military discount of 10%. Please contact us by clicking here for verification so that we can send you a code to use at checkout. Thank you for your service! 

 

—Do you have care guides or care sheets?

We care deeply about the well-being of our plants and animals. Thus, we have created care guides in our menu above for our most commonly purchased animals. While we consider them to be comprehensive for general care, we strongly encourage all customers to research the specific care requirements and setup needed for any specific plant or animal prior to purchase, ensuring you are fully prepared to provide the best possible environment. 

If you have any questions—before or after your purchase—please don’t hesitate to reach out via our "Contact Us" page or via our Facebook page. We’re always here to help.

 

—What is your privacy policy?

Your privacy is important to us! To read more about our privacy policy or to opt out, then please click here.