Refund policy
At House of MyNia, we take great care in ensuring the health and quality of all live plants and animals we provide. Due to the delicate and perishable nature of these items, all sales are final, and we do not offer refunds or returns once an order has been completed.
However, we understand that issues can occasionally occur during transit. We will only accept returns or offer replacements/refunds if your order arrives damaged or deceased.
To be eligible for a claim:
- You must record a clear, continuous unboxing video of your order.
- For live animlas, the video must be taken within 1 hours of delivery. For all others, the video must be taken within 4 hours of delivery confirmation.
- The video must show the sealed package being opened, along with the condition of the contents.
Claims submitted without proper video documentation or outside of the 4-hour window will not be accepted.
If your order meets these requirements, please contact us within 4 hours of receiving the shipment by replying to your order email and attaching the video you took. Please make sure you check your junk/spam inbox should you not find your original order email. Alternatively, you can send us a message with your order # through our "Contact Us" page so that we can assist you. Be prepared to send us the video that you took.
Processing times for any refunds given can take up to 7 business days depending on your original payment method. For replacements, processing time can take up to 10 days and will be weather permitting as well. Please see the next section about our shipping process and times for more information. We appreciate your understanding and support as we work to ensure the highest standard of care for all our living products.